Last Updated: September 2026
At Café Don Relo, we carefully prepare and package every order to ensure your coffee arrives fresh and ready to enjoy.
Shipping Method
All orders are shipped via UPS Ground within the United States.
Shipping rates are calculated and displayed at checkout based on the delivery address, package weight, and applicable UPS rates.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
Processing time is separate from shipping transit time.
Estimated Delivery Time
Once your order has been processed and shipped, UPS Ground delivery typically takes approximately 1–5 business days, depending on the destination.
Delivery dates are estimates and are not guaranteed. Delays may occur due to weather, holidays, carrier disruptions, high shipping volumes, or other circumstances outside of Café Don Relo’s control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation with your UPS tracking information.
Please allow time for tracking information to become active after your package has been picked up by UPS.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. Café Don Relo is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost in transit, or arrives damaged, please contact us as soon as possible with your order number and relevant details.
For damaged shipments, photos of the package and products may be required to process a claim with UPS.
Café Don Relo will assist customers with eligible shipping claims; however, we are not responsible for delays or delivery issues caused by the shipping carrier.
Delivered Packages
Once UPS tracking confirms that a package has been successfully delivered to the address provided at checkout, Café Don Relo is not responsible for packages that are subsequently lost, misplaced, or stolen.
If you cannot locate a package marked as delivered, please contact UPS directly and notify our customer service team so we can assist where possible.
Holidays & Shipping Delays
During holidays, promotional periods, or periods of unusually high order volume, processing and delivery times may be longer than usual.
We appreciate your patience and understanding during these periods.
Contact Us
If you have any questions regarding your order or shipping, please contact us using the contact information provided on our website.
Café Don Relo
From Our Farm to Your Cup.
