Privacy Policy

Privacy Policy

Last Updated: September 9, 2026

At Café Don Relo ("we," "us," "our," or the "Company"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit cafedonrelo.com, make a purchase, create an account, subscribe to our communications, or otherwise interact with us.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact Information: Name, email address, phone number, billing address, and shipping address.

Order and Account Information: Products purchased, order history, account information, saved items, preferences, and other information associated with your purchases.

Payment Information: Payment information necessary to complete your transaction. Payments are processed through third-party payment processors, and Café Don Relo does not directly store complete credit or debit card information.

Technical and Usage Information: IP address, browser type, device information, operating system, pages viewed, referring websites, interactions with our website, and cookie or similar technology data.

Marketing Information: Your email address, marketing preferences, and information about your interactions with our promotional communications.

2. How We Use Your Information

We may use your personal information to:

Process, fulfill, and deliver your orders.
Process payments and transactions.
Send order confirmations, shipping notifications, and other transactional communications.
Provide customer service and respond to inquiries.
Manage customer accounts and purchase history.
Detect and prevent fraudulent or unauthorized transactions.
Improve our website, products, services, and customer experience.
Analyze website traffic and performance.
Send marketing emails, newsletters, product announcements, and promotional offers when permitted by applicable law.
Comply with legal, tax, accounting, regulatory, and security obligations.

3. How We Share Your Information

We may share personal information with trusted service providers that help us operate our business, including:

Payment processors and payment gateways.
Shipping and delivery providers.
Website and e-commerce platform providers.
Cloud hosting and technology providers.
Email and marketing platforms.
Analytics and advertising providers.
Fraud prevention and security providers.
Professional advisers when necessary.

These providers may access personal information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect the rights, property, security, or safety of Café Don Relo, our customers, or others.

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or other business transaction involving Café Don Relo.

4. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate and improve our website, remember your preferences and shopping cart, understand how visitors interact with our website, measure website performance, and support advertising and marketing activities.

Some cookies are necessary for the website to function properly, while others may be used for analytics, personalization, or advertising.

You may be able to control certain cookies through your browser settings and, where available, through the privacy preference tools provided on our website.

Disabling certain cookies may affect the functionality or performance of some parts of the website.

5. Email Marketing

If you subscribe to our email list or otherwise consent to receive marketing communications, we may send you information about Café Don Relo products, promotions, news, and special offers.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

Please note that even if you unsubscribe from marketing communications, we may still send you transactional or service-related messages regarding your orders or account.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business and transaction records, complying with legal and accounting requirements, resolving disputes, preventing fraud, and enforcing our agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Opt out of certain marketing communications.
Request information regarding how your personal information is collected, used, or disclosed.
Exercise other privacy rights available under applicable law.

Certain requests may be subject to legal exceptions or identity verification requirements.

To submit a privacy-related request, please contact us using the information provided below or use the privacy options available on our website.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

Café Don Relo is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party service you choose to access.

10. Children's Privacy

Our website and products are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.